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December 10, 2020 @ 3:00 pm (MST)

Meeting Agenda

On this week’s community call we welcome Jesse Arundel from the Commonwealth Bank of Australia where he and his team are doing some great things. This was certainly a very informative call for anybody on the enterprise side that is thinking of dipping their toe in the open innovation water, and for platforms trying to teach clients how to try a new way to get work done.

Chat room transcript:

00:14:42 Dyan Finkhousen: Breakouts!
00:21:41 Chris “Link” Duarte: Those are always too short!!
00:21:51 Mafé Rabino: Too short as always.
00:22:45 Mafé Rabino: Ow, Brandon is the Universe.
00:23:31 Clinton Bonner: Hi all, my mic seems to be broken, hope all are doing great.
00:23:51 Open Assembly:
00:25:04 Open Assembly:
00:25:32 Steve Rader: It is great to finally have Jesse on!!
00:25:42 carin knoop: Happy hour with Jesse!
00:26:24 Dyan Finkhousen: Welcome Jesse!!
00:27:01 Steve Rader: I got to visit Jesse’s “workshop” in Sydney and he has all sorts of cool toys and robots rolling around. Lots of amazing work going on!
00:27:07 Sathya Narayanan: Jesse is doing some awesome work on Innovation in CBA
00:31:16 Gavin McClafferty: Commonwealth Bank have been blazing a trail for some time! I was blown away how far ahead they were when I lived in Sydney over a decade ago.
00:32:20 Steve Rader: Facilitating folks in the org getting started on new methods is so important!
00:33:28 carin knoop: and also getting people used to doing work differently
00:34:07 carin knoop: and accept ideas from different venues and approaches. but how many of these innovations were actually implemented? and how well did they do? and how will you go about reporting that?
00:34:29 Sathya Narayanan: Point on “false friend” which Jesse mentioned is important factor to nail down, which CBA has cracked effectively
00:35:08 Dyan Finkhousen: @Jesse @Steve @Carin… so true! Anyone can turn on a platform – the magic is in the design, education, readiness assessment, coaching, sustaining organizational change / mindset change… #noteasy #worththejourney
00:35:30 Steve Rader: @Dyan +1
00:36:50 Steve Rader: Matching the challenge channel to the problem owners!! Yes!
00:37:59 Gavin McClafferty: I used a similar approach at Subsea 7. It makes life so much easier to accelerate insights into challenges that keep the organisation awake at night.
00:39:08 Dyan Finkhousen: We did the same for our executives during our CEO transitions – digital ‘bat-phone’ for employees to share questions, ideas and feedback with new CEO… Friday afternoon 5 minute videos with CEO responses to the top ideas posted on same channel… machine learning dashboards synthesized anonymized employee sentiment – drillable by location, business, function. Hugely powerful
00:40:38 Ryan Gill: What!!!
00:40:39 Ryan Gill: wow!!
00:40:45 Steve Rader: Impressive!!
00:40:46 Ryan Gill: that is massive
00:40:47 Dyan Finkhousen: Awesome stats @Jesse!!!
00:40:53 Ryan Gill: shitttttt!!!!
00:41:06 Dyan Finkhousen: That rocks!
00:41:27 Mafé Rabino: Amazing!
00:43:12 Open Assembly: “organizational molasses”
00:43:28 Gavin McClafferty: @Jesse – Absolutely amazing!
00:43:29 Stacie Joosten: Great description!
00:44:09 Mafé Rabino: Challenges seem to be the friend for Innovation.
00:44:31 Dyan Finkhousen: @Jesse so true – platformification of employees is a huge unlock… for aspirations, inspiration, perspiration and real solutions
00:45:31 Steve Rader: Ideas as products…
00:45:56 Gavin McClafferty: Collective intelligence is the way forward!
00:45:59 Dyan Finkhousen: @Jesse – gives the employees a voice and a choice
00:46:50 Tom Cooke: Interested to know what technology is used, if any, to help select the winning ideas – especially from the larger efforts
00:47:50 Todd Brous: (@Tom: +1 Good question)
00:47:51 Steve Rader: @Jesse…. Are the any emerging discussions around open talent platforms?
00:49:14 Rika Tsitsinia: How were ideas evaluated to proceed to implementation?
00:49:21 Stacie Joosten: Q – As you run the challenges, and select winning ideas, how have you been able to prioritize the winning ideas? Are they determined by voting or executive team? And how have you allocated budgeting for appropriate execution and implementation?
00:49:42 Sathya Narayanan: We had a good chat with Jesse on Topcoder and how we collaborate and add more muscles and brains on what he is leading
00:49:52 Open Assembly:
00:51:02 Dyan Finkhousen: Yes, absolutely right
00:51:20 Gavin McClafferty: @Stacie – I’ve seen this work best when you set-up channel or run campaigns about particular challenges. Each topic has an owner and budget, along with an evaluation team who will review and assess all of the ideas received.
00:51:20 Steve Rader: I find it fascinating how closely open innovation and open talent are related ….
00:51:34 Erin McDermott: @Stacie +1 ! Also curious about what determines “good” and which value delivered is prioritized. Innovative doesn’t necessarily mean valuable 😉 Does each individual business determine their own hierarchy preference for value?
00:51:44 Balaji: if you need people constantly to help clients, it shows a poor tech product that isn’t scalable.
00:51:49 Dyan Finkhousen: ‘Last mile’ operational integration
00:52:09 Gavin McClafferty: @Stacie – a more emergent channel can be set-up for ideas that are more off topic. These can be funded on a case by case basis from a corporate budget.
00:52:18 Chris “Link” Duarte: You said that there was a 10% use rate among submitted ideas. Can you share with us the characteristics of the 10%? Are they teams or individuals? Are they from rural or urban areas? Is there a common themed profile of the “winners” sorta speak?
00:52:34 Marta Rocamora Gonzalez: Helping “up skill” the superchampion user
00:52:51 Steve Rader: @Balaji +1
00:53:21 Gavin McClafferty: @Jesse – 100% agree. This can be done in a small amount of time.
00:53:40 Dyan Finkhousen: @Balaji – absolutely right… the tech layer doesn’t yet exist broadly for the last mile, and education is still a big need
00:53:46 Steve Rader: @Chris our experience is that great ideas come from unexpected sources
00:54:25 Dyan Finkhousen: @Steve – serendipity
00:54:37 Dyan Finkhousen: Scaling serendipity
00:55:26 Steve Rader: We are starting to see some platforms figure out how to use the crowd to help filter/select the best ideas. (Goes back to Jeff Howe’s theory… use 10% of the crowd to help you cull the 90% to find the 1% value)
00:55:35 Open Assembly:
00:55:47 Steve Rader: @Dyan +1
00:56:05 Steve Rader: That is the actual beauty of innovation from the crowd
00:56:31 Dyan Finkhousen: @Steve +1
00:56:50 Steve Rader: If you can make interacting with the internal open innovation platform a daily habit, you’ve won!
00:56:56 Balaji: John – slot me in for a question!
00:57:26 Gavin McClafferty: @Steve – our first internal campaign at Subsea 7 resulted in over 40% of the business engage. Over 50 ideas received and millions of $ unlocked. All in a matter of days.
00:57:44 Dyan Finkhousen: You can also configure the same internal open innovation platform for internal talent market modality
00:57:52 Steve Rader: @Gavin +1
00:58:14 Steve Rader: @Dyan we are actually piloting that now
00:58:25 Dyan Finkhousen: @Gavin – huge unlock!
00:58:50 David Boghossian: Steve Rader +1…we’ve had success with putting ideas in front of customers and letting the crowd vote on their level of interest.
00:59:02 Dyan Finkhousen: @Steve – you should park some time on one of these calls to walk through what you’re piloting
01:00:27 Dyan Finkhousen: What’s wrong with fireworks and confetti??!! 🙂
01:00:34 Steve Rader: @Jesse… can you talk more about your incentives you use for participation for your employee crowd?
01:00:46 Dyan Finkhousen: +1 @Steve
01:00:53 Clinton Bonner: Great convo. Thx OA team. I have to cut a bit early. Have a great day/night all – thx!
01:01:06 Gavin McClafferty: @Dyan – feedback from the business was that no-one had experienced a level of collaboration like this before. All we had to was communicate challenges to our employees and involve and engage them.
01:01:20 Rika Tsitsinia: Q: Say there are 5 ideas in one department. What exact role do the individuals have in selecting vs. management and execs? Do you leave that up to each department to decide and then give to your team the chosen top 2 ?
01:02:49 Chris “Link” Duarte: Brilliant stuff Jesse. Thank you for sharing so much!
01:02:53 Dyan Finkhousen: @Gavin – to your point, by engaging the employees in a well-designed community based approach.. you just elevate the relationship – so powerful
01:03:57 Gavin McClafferty: @Dyan – thanks. It was incredible to see 12,000 people connect and share ideas / experiences 🙂
01:04:18 Dyan Finkhousen: 🙂
01:05:40 Ryan Gill: shoot i need to jump to get ready for another meeting.. Balaji – thanks as always. What a solid group you and your team have built John!!!
01:08:35 sheila mahoney: have to jump, great meeting as always. great brain candy!! thank you 🙂
01:08:46 Steve Rader: Internal open innovation programs are a crucial component to overall innovation programs in that they give the employees the opportunity to innovation (and don’t skip over them and just outsource the coolest part of the job).
01:09:16 Dyan Finkhousen: We’ve studied thousands of job postings in the platform space and Ecosystem Management Leader is one of the six key archetypes – for this exact reason… platforms + ecosystems + operations = today’s mainstream operational engine
01:09:26 Stacie Joosten: @Gavin. Makes sense – thanks! I’ve seen these challenges be set up so well at our company, but then once corporate sponsors are allocated, many of the ideas get bogged down in the “corporate molasses”, and end up taking years to accomplish, or eventually drop due to regulatory or other “foundational” priorities that bump the innovative ideas.
01:10:59 Gavin McClafferty: @Jesse – really interesting overview. Amazing work 🙂
01:11:00 Dyan Finkhousen: So well done @Jesse, thanks for sharing your perspective and congrats on a job well done / exciting journey… you’re right – you do have the best job in the org 🙂
01:11:04 Balaji: Steve, I agree. Often, I see the “employee engagement” role of internal innovation outweighs the actual ideas that lead to new businesses – which seem to come from M&A or startups.
01:11:17 David Boghossian: @Dyan Would love to talk about the Ecosystem Management challenge…
01:11:24 Stacie Joosten: Amazing Jesse – thanks!!
01:11:30 Rika Tsitsinia: Thank you @Jesse awesome talk. Thanks OA!
01:11:37 Dyan Finkhousen: You bet @David
01:11:48 Mafé Rabino: Thank you @Jesse for sharing.
01:11:53 Peter Hamilton: Thanks all, a great start to the morning in Sydney. Thanks Jesse
01:11:53 Open Assembly: Thanks Jesse! Let’s plan Part 2!
01:11:54 Todd Brous: Thank you!
01:12:04 Ray Foote: Thank you @Jessie
01:12:06 Marta Rocamora Gonzalez: Thank you very insightful
01:12:07 Rob Maguire: Great call! Thanks Guys…
01:12:17 Mafé Rabino: Thank you everyone. Have a great weekend!
01:12:22 Bryan Pena: this was awesome!
01:12:23 Chris “Link” Duarte: Thank you everyone!

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