Open Assembly founder John Winsor leads a discussion with Steve Hatfield, Global Future of Work Leader of Deloitte and Balaji Bondili, Head of Deloitte Pixel, among others. This was a rich conversation about open talent and the future of work.
00:31:19 Dyan Finkhousen: Great here in Boston 00:34:20 Jeff Cinadr: I'm grateful for being able to work remotely! 00:34:42 Stacie Joosten: Grateful for sunny spring weather! 00:34:55 Jon Fredrickson: Snow in Minnesota this morning 00:35:02 Gavin McClafferty: Grateful for the opportunity think about things differently and get some perspective. 00:35:17 Simon Chan: Cold in Canada but that’s not a surprise ;) 00:35:40 Stacie Joosten: @simon - head west for a visit! 00:36:17 Simon Chan: @stacie - would love to but it may need to wait…miss Calgary 00:37:14 Chad Neufeld: Things in Calgary have been topsy turvy, weather wise, as of late! Looks like it’ll be a good one today @stacie 00:38:18 Gavin McClafferty: @chris I wonder how many organizations will start to replicate a model like wework? 00:38:46 Gavin McClafferty: This could be the end of corporate office space at a grand scale 00:38:48 Greg Keller: Companies are absolutely looking at cap-ex/op -ex and questioning office investments in the ‘new normal' 00:39:56 Chris Stanton: @Gavin and @Greg: I think that’s one plausible view. I think the question is what firms/industries are more likely to move 00:40:09 Chris Stanton: Surely there will be some movement 00:41:30 Gavin McClafferty: @Chris - I agree, entirely possible that much more weight will be put into agile scalable and on-demand organisations / teams based on access to capabilities 00:42:41 Greg Keller: This also is the business-world’s greatest forcing function on modernizing IT. It’s incredible how brittle security and IT controls are for most companies (especially traditional companies) when you are forced to *not* work in an office. 00:42:55 Gavin McClafferty: In the 1950's to 1970's the number of telephone operators collapsed as we transferred to automated services. It feels similar to that except this time around it's like a simpler manual process going full force to 5G. 00:45:28 Gavin McClafferty: @Chris I also believe that we will see the largest rise in additive manufacturing as the old ways of manufacturing and shipping struggle to bounce back. Couple that with a sustainability agenda and you can see industry 4.0 accelerate like never before. 00:46:25 Gavin McClafferty: @Chris, localized production on-demand, with access to the world's most capable people remotely. 00:46:56 Chuck Hamilton: As a virtual worker for over ten years and having led two completely virtual companies, this mode seems so normal to me. Still I spend all of my time these days helping others work this way. Working with my friend Dan to demonstrate virtual leadership https://www.danpontefract.com/remote-leadership-toolkit/ 00:46:59 Gavin McClafferty: @Chris - the organization is dead. Long live remote work 00:48:22 Chris Stanton: @Gavin—I totally agree about new manufacturing. You see single source supply chains as a major risk factor in M&A deals now. 00:48:27 Jon Fredrickson: Home-working skills and leadership have to be rethought, tought, coached and identified. 00:48:39 Dyan Finkhousen: @Chris and @Steve - we're all seeing a lot of models estimating the health impact of covid… have you seen any models estimating other impacts of covid? Models forecasting the economic impact, or the labor impact would be very interesting. Or an in-depth cost and productivity tradeoff of WFH vs on-site work. 00:49:00 Gavin McClafferty: @Chris - it seems to me that the organisations of the future will be brokers of talent. Not delivery machines. 00:50:06 Open Assembly: Perry, are you here? 00:50:32 Chris Stanton: @Dyan: if you’re interested, here’s some work on the economic impact for small businesses: https://www.hbs.edu/faculty/Publication%20Files/20-102_4188b2aa-5346-451a-9211-97ee87daa755.pdf 00:50:57 Terry Sydoryk: @steve is the Gartner report you referenced something that we can get access to? 00:51:01 sheila mahoney: Talk about working from home culture! I come from a space that is well used to WFH. In my particular space, regulatory and clinical operations, 30% or more functional areas are WFH. Maybe more, I don't know exactly. In any case, as a niche culture, we are all discussing "interesting backgrounds" and how that's becoming not only important, but meaningful. Fun and interesting is becoming a "thing" in the life sciences R&D niche. I had actually assumed this would be one of those types of calls lol! 00:54:20 Dyan Finkhousen: @Chris, @Steve and @Balaji - This event has really underscored the fragility of our global supply chain and talent strategies. It seems logical that a thoughtfully-designed marketplace model for outcomes and a hybrid talent strategy that integrates a marketplace ecosystem could offer greater resilience and agility than 100% ‘fixed resource’ and ‘pipeline’ approaches… as a result of this event - are you seeing more organizations open up to these new business models? 00:55:08 Steven Hatfield: A work from home culture is emerging! we need to care for our communities while virtual. Teams taking yoga classes on line, or enjoying "on-nomi" a drink digitally 00:55:46 Dyan Finkhousen: Excellent paper - thanks @Chris! 00:56:15 Steven Hatfield: That's right Dyan. We need to reimagine work around work outcomes and then bring a team (using many talent models) to achieve it 00:56:22 Matt Jensen: /me Says Hi from another marketplace: Fiverr. 00:56:34 Kate Lister: We’ve launched a Global Work-from-Home Survey with the support of several large associations (CoreNet, IFMA, others). It’s looking at what’s working, what’s not, and how organizations can plan for the future of how and where people work. I’d love for all of you to take it. More info here: https://globalworkplaceanalytics.com/global-work-from-home-experience-survey 00:56:41 srader: Steve, you mentioned organizations needing to reassure and take care of workers as things start back up… given these new open labor marketplaces, do the platforms need to take on more of that responsibility for freelance workers or do client companies have that responsibility? 00:56:43 Chris Stanton: @dyan: I think your question about resilience and marketplaces is an interesting one. I think that’s intuitively right. 00:58:11 sheila mahoney: @srader- you give only two choices- the client or the platforms, but you miss the entire point of the independent workforce- the independent worker is responsible for themselves in every way 00:58:23 Gavin McClafferty: I think that some of the work dropping from Osterwalder next week will be very interesting... https://www.amazon.com/Invincible-Company-Constantly-Organization-Inspiration-ebook/dp/B086GJZ3BN/ref=sr_1_1?crid=3AXJN3980EIQ5&dchild=1&keywords=invincible+company&qid=1586449579&sprefix=invin%2Caps%2C255&sr=8-1 00:58:24 John Healy: curating those pools - public or private....critical 00:58:57 John Healy: public pools would be managed by the intermediaries; private pools by the individual organizations 00:59:22 Mary Mellino: @Dyan - you are spot on with aligning around outcomes. This can accelerate the redesign of job roles....breaking down to task level and defining a new division of labor. 01:01:11 Tom Cooke: I saw a platform, GigSmart using this model to start to address Steve’s question 01:01:12 Tom Cooke: https://www.newswire.com/news/gigsmart-launches-health-marketplace-to-provide-benefits-to-21117703 01:02:21 Kate Lister: We’ve been doing polls on some very well attended webinars and seeing about 2/3rds of those working from home now never did before and about 75% want to continue after covid. 01:02:36 David L. Papp: People with a higher need for affiliation have a harder time working from home. We’ve been hiring and managing thousands of remote workers in the past 12 years, focusing on personality fit and motivation to work from home. What we have found that the characteristics someone who is fit for WFH is completely different than someone who feels comfortable in the traditional work environment. Unfortunately during a crisis this is not possible for organizations to instantly get access to the former group on the short term, however, providing a feeling of involvement within a social group is possible. 01:02:44 John Healy: iPSE-US has an arm providing benefits as well....Prudential being their lead investor 01:03:24 Dyan Finkhousen: @Mary - you were designing the atomization and optimization of work years ago... we need to take this opportunity to permanently shift mindsets and behaviors before the rubber band snaps back to it's original shape 01:04:03 Jon Fredrickson: Defining what “doing” or “caring” means is critical. There are costs for doing or caring, without defining those terms we might miss how to keep and engage people to really support them. Maybe doing and caring is partnering with other platforms where support is needed and referring excess talent to other platforms? People wan to work, contribute and earn… 01:05:34 Steven Hatfield: Yes. Marriot helped their furloughed employees to find other jobs for the short term 01:06:29 srader: Next OA meeting will be funny hat day 01:06:30 Chuck Hamilton: @Steve, re-platforms take a look at pickmybrain.world for the monetization of leadership and knowledge. 01:06:42 Open Assembly: #zoombackgroundwars ! 01:06:55 srader: @Jon great points! 01:08:08 Elina Liehu: @sheila mahoney: I have start-up C-Level consultants and board member platform www.ferovalo.com - it is also seen as tool for consultants and not employer. Exactly same repond from them. 01:08:22 Mary Mellino: @Dyan - agree. it starts by breaking down all jobs into the task level.... 01:09:24 Jin Paik: This is going to shake up logistics, supply chain, and delivery, which is difficult with remote work. What new models do we think we’ll see? 01:11:04 Kate Lister: @johnhealy States are declaring they’re putting their double taxation rules on hold - the penalty for people working in another state 01:11:57 Balaji Bondili: Love that, what rules are being broken? 01:12:39 Jon Fredrickson: @John should there be rules, why or why note? If all things are or will be new, need to be new, do we need rules or guidelines? 01:12:39 srader: I know I’m breaking a rule by actually using Zoom…. 01:13:04 John Healy: here, here Steve.... 01:14:46 Gavin McClafferty: @Dyan - most of the difficulties I have seen within my own industry is that people are incentivized to maintain the status quo. 01:14:51 christine ragno jenkins: @srader were other norms/rules broken by NASA in my virtual position. 01:17:00 Tom Cooke: Focus on deliverables, not timesheets 01:17:16 Craig Connelly: they send emails at the acceptable rate of x emails per hour haha 01:18:17 Kate Lister: Sadly, instead of learning to manage by results, some are turning to virtual babysitting - watching keystrokes, video on, microsoft analytics 01:18:52 srader: It is just like the myth that most meetings are productive 01:18:54 Mary Mellino: Regarding breaking the rules, the opportunity here is to unlock exponential improvement to output from human capital.... 01:19:37 Jon Fredrickson: What does history tell us about events as big as a pandemic fundamentally changing how we work? Or does history tell us that our bias to get back to ”normalcy” overrides the need to change? 01:20:04 Gavin McClafferty: perhaps Netflix said it best when they said their rules are to act within their best interests! 01:20:26 Tom Cooke: how do we begin to place a value and compensate a person’s contribution versus compensating them for a 40 hour workweek? 01:20:30 Dyan Finkhousen: @Chuck - love the pic! 01:20:51 Dyan Finkhousen: @Gavin - that's a huge impediment to adoption and evolution... the performance metrics in place for CXO's are based on yesterday's norms... boards and analysts need to be asking different questions, and pushing different success metrics 01:20:56 Mark Platosh: Kaiser Permanente is built on using a virtual visit as the first step. 01:21:13 Gavin McClafferty: @Dyan 100% agree 01:21:48 Dyan Finkhousen: @Jin I completely agree - we should be seeing & seeding a wave of new models, and new sets of questions 01:22:45 Ed Wong: https://www.herox.com/covid19 01:24:58 srader: I think one of the coolest things is that there are a ton of crowdsourcing initiatives being launched and it seems like it is more of a goto mechanism and less of a novelty. Crowdsourcing grows up! 01:24:59 Dyan Finkhousen: Great work @Christian and HeroX team 01:25:54 Balaji Bondili: @srader - my dream come true! 01:26:19 Christian Cotichini: My email is email@example.com 01:27:23 Dyan Finkhousen: Agree @srader & @Balaji... seems like a great HBR article on the global OI / CS response network for covid 01:27:51 Michael Morris: Yes @srader and @balaji…I think many of us were just a little early :) 01:28:08 christine ragno jenkins: https://news.ucdenver.edu/outbreak-uptake-amazing-positives-from-pandemic-history/ 01:29:10 srader: @Mike Morris…someone has to forge the path for the everyone else! 01:29:18 Jon Fredrickson: https://www.innocentive.com/covid-19/ Please share and join us 01:30:00 Mary Mellino: OpenExo in partnership with XPrize among others is hosting a 3-day virtual conference next week: https://www.exoworld.live/ 01:30:40 srader: Luminary is keeping a running list of crowd challenges around COVID https://mailchi.mp/luminary-labs/open-innovation-03-18-2020 01:30:46 Balaji Bondili: Go @Jin! 01:31:06 Elina Liehu: The challenge of current remote work is that everyone lost "normal": either we are super busy with kids and home schooling around or have nothing to do besides work. For individual level there is huge change when normal is back. Have Great Eastern! I am super happy to be in this group from Finland. 01:31:47 sheila mahoney: amazing call, thanks very much! 01:31:59 sheila mahoney: git Sheila@lifescihub.com 01:32:02 Jeff Doi: Yay @Jin! Thanks all! 01:32:36 Jeff Cinadr: I think we'll need to reconcile the gap between what Kate Lister said about 75% of people who want to stay working remotely and a recent Gartner survey that said the majority of companies would only see 5-10% of workers staying remote who weren't before. 01:33:01 Jeff Cinadr: That's where the "breaking the rules" discussion will come into play. Excited for next week. 01:33:02 Kate Lister: Broken rules: allowing people to see you in your home, with kids, with dogs, being real 01:33:07 Craig Connelly: thanks to everyone enjoyed the call today! 01:33:10 Michael Morris: For those that have athletes at home, there is a really great initiative set up by sports coaches and trainers (Coaches vs Covid-19) giving free webinars, training assets and even home gym concepts. Very, very cool: https://www.coachesvscovid19.com 01:33:37 srader: Fun Hat Day next OA meeting!!@! 01:33:45 Dyan Finkhousen: @Jin and @John - would be great if we could get Karim and Marco to join us for an overview of the book (add us to their virtual launch roadshow)! 01:33:51 Balaji Bondili: @srader - I second that. 01:34:06 Mark Hannant: Great session. Thanks @john 01:34:11 Alex Wente: Great session today 01:34:11 Dyan Finkhousen: @ditto on the hat day! 01:34:44 Steve Nilsen: Thanks for the insight(s)! 01:34:53 srader: Best session yet! 01:35:04 Simon Chan: Great job John! And awesome learnings. 01:35:05 Dyan Finkhousen: Rulebreakers and Changemakers 01:35:05 Terry Sydoryk: Thanks everyone! … great conversation and update on what’s going on out there 01:35:05 christine ragno jenkins: Thought provoking session - thank you. 01:35:32 Chuck Hamilton: Thanks to all. Great and important conversation 01:35:45 Simon Chan: Mental health is a great topic…also what about this Covid-19 being a life moment and what the impacts as we enter recovery and sustain 01:35:48 Simon Chan: thrive